KSAGEN is fully committed to adhere to the highest ethical conducts and values. The KSAGEN Management is dedicated to share the code of ethics principles within the organization by assuring that every employee understands the importance of behaving and exhibiting great responsibility, competence and fairness towards each colleague and client. We believe that organizational success is assured when an organization fully understands its customer needs and desires. We help consumers and businesses get the products and services they want and need. We keep our companies in business with our talented problem solvers that combine the skills and technology needed to improve business performance and services that to improves the quality of life for everyone. KSAGEN’s Code of Ethics describes the values and procedures which are expected from our employees. We believe that strong ethical values are the prerequisite to a healthy work environment and foster great working relationships internally and externally. Every employee is responsible to understand these principles and make sure that they are implemented successfully in their aspects of operation or for procedures which are under their competence. Anyone who is unaware of any procedure mentioned in this document or who needs a more detailed clarification is encouraged to contact us. It will be our pleasure to explain any and all of these principles and its implementations in great detail.
KSAGEN Code of Conduct is applicable to all KSAGEN Professionals. This includes all clients, partners, employees, and other relevant stakeholders. However, if an employee violates the premises of ethical behavior, KSAGEN contract may be terminated and contract revoked. Not only is it important for KSAGEN employee to adhere to the principles expressed in this Code, we believe that a basic Code of Conduct will inspire virtues of human decency and highest professionalism among all coworkers and stakeholders.
KSAGEN professionals will:
We wholly understand the importance of truthfulness and integrity when establishing procedures, policies and services. We ensure that every answer, conduct, recommendation, suggestion and assistance provided is true and of the highest norm. We attempt to provide services without prejudice against anyone’s background and preference of any kind. We believe that employees shall not be driven and dominated only by regulations or requirements but also by their self-initiative on promoting actions that are ethically right. We highly condemn sales practices, customer services or product developments that are governed by inaccurate information or misrepresentation facts.
When facing any doubt of potential conflict arising from a breach of our Code of Ethics, KSAGEN Professionals should ask the following questions:
If the proposed course of action fails any of these questions, KSAGEN Professionals should seek advice and re-consider the decision. The existence of a problem should never be ignored.
We are fully aware on the importance of impartiality in carrying out our operational activities. We ensure to treat everybody involved in our business with respect, dignity and fairness. We have documented structures, policies and procedures to manage impartiality and to ensure that our activities are undertaken impartially and followed by top management commitment. We analyze, document and eliminate the potential conflict of interests arising from our service activities which are structured and managed so as to safeguard impartiality. Our aim is to inspire and prove confidence in the distribution of our services and products.
Conflicts of interest may arise when a candidate request a services at KSAGEN, and has a financial interest or close personal relationship with anyone from the KSAGEN staff involved in business decisions. This principle and procedure applies for all business processes. Conflicts may lead to, or be accompanied by, the inappropriate handling and decision making for the exclusive benefit of the employees. In order to identify, minimize, manage conflict of interests, our staff members are responsible to report circumstances where potential conflict of interests may arise. Then, procedures for documenting and controlling conflict of interests are initiated.
Information should always be protected, regardless of how it is formed, shared, communicated or stored. Information can exist in many forms. It can be printed or written on paper, stored electronically, transmitted by post or by using electronic means, shown on films, or spoken in conversation. Information security is the protection of information from a wide range of threats in order to ensure business continuity, minimize business risk, and maximize return on investments and business opportunities.
Our Information Security priorities are:
Each employee is responsible to provide factually accurate information. Our team is aware and assures that every information circulated or publicly distributed complies with KSAGEN Information Security, Data Protection and Confidentiality policies. Sensitive information shall never be shared without prior permission of the person who grants the ownership of the information. All employees shall become aware and respect the sensitivity factor and impact of information, and therefore, are made accountable for information that belongs under their roles and responsibilities.
We understand and know how to assess customer needs. Sometimes failures are only perceived as negative outcomes of productivity within a company. However, many great organizations understand that there is no success without failure. Without identifying failures, it would be hard to improve an organization. We ensure that every issue is treated with responsibility and priority. We have implemented procedures for addressing issues, providing correct feedback, listening to customer’s concerns and translating every raised issue into an opportunity for continual improvement and perfection. Our Compliance Team knows how to empathize and communicate in response to our customer needs. Thus, we are trained to understand and investigate the root cause of raised issues and provide controls and actions for eliminating them. Working with International clients, means to follow professional ethical codes. Our team knows how to analyze, comply and embed international standards requirements into every procedure. We understand that any violation of our Code and Ethics will bring damaging consequences on our credibility. KSAGEN has put in place an adequate procedure to deal with all forms of complains. This applies in the event of a complaint or appeal received from customers and other parties concerned with the rules, policies, procedures, services, or overall KSAGEN operations. This procedure covers the assessed actions, response, recommendations and the role of the Appeal Board when reaching a conclusive settlement on account of the appeal.
A member of our Team is qualified and aware of the roles and responsibilities they shall follow in fulfilling the organizational objectives and meeting customer expectations. In this context, our strategy is primarily focused in detecting the nature of problems through root-cause analysis and providing solutions with a focus towards efficiency and satisfaction. Our Team understands how to address and when to prioritize issues. We have set a clear definition of the responsibilities that everyone in our organization has in communicating concepts for establishing a collaborative approach that is important for management development in a collective manner. Issues or concerns are seen as productive feature for putting in place preventive measures and controls. One of our ways to ensure workplace competency is to initiate continual trainings and awareness sessions by using real-life examples and scenarios. It is our core objective to make sure that our Team understands the theoretical and practical aspects of management principles and standard requirements.
Every person must be treated with respect and dignity. No action taken within our organization shall be discriminatory or offensive, but built upon the norms of fundamental and universal human rights values. Every person should be respected and treated equally regardless of race, gender, religion, sexual orientation or world view. We encourage freedom of speech, expression of opinions and thoughts by cultivating a work environment with a strong emphasis for multicultural awareness and tolerance.
We are committed in the fight against bribery worldwide, and as such reject any form of bribery or corruption, direct or indirect, including kickbacks, the use of funds or assets for any unethical purposes. This categorical rejection of bribery practice also includes the use of other routes or channels for provision of improper benefits from or to customers, partners, associates, and government authorities. In this effort we promote full compliance against anti bribery through local and international requirements such as ISO 37001.
Being compliant with the KSAGEN Code of Ethics principles is essential for all KSAGEN professionals, including KSAGEN employees, partners, and other associates. Compliance is included in the performance evaluation of each stakeholder and continuous monitoring is performed regularly. Any KSAGEN Professional who fails to comply with the KSAGEN Code of Ethics shall be subject to disciplinary measures which may include the termination of their contract, and in cases when the impact is severe, legal measures will be followed. In all cases, the author of any violation shall have the right to be heard and to defend him or her –self before a disciplinary measure is imposed.
Our organization is aware of the damages and externalities that unconscious human actions can cause to the natural world. Therefore, we seek to improve our business process to reach an ideal level of environmental protection and operate in the best way possible.
Should any stakeholder witness any breach of KSAGEN Code of Ethics by KSAGEN Professionals, we highly encourage you to report it to our Compliance representative. We are committed to investigate each case to the full extent necessary to ensure highest ethical standards.
Konstantin Kristoforidhi C11/43 10000 Prishtine, Kosovocompliance@ksagen.com
+383 49 968 800