Our inbound services

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Whether you need support during peak seasons or want to quickly expand your sales operations, our outsourcing services offer the flexibility to scale according to your business needs. We are equipped to handle any sales activities smoothly.

Our inbound services

We offer high quality services

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The Ksagen team is committed to your company and lives your corporate culture, while at the same time getting the work done competently, pragmatically and efficiently.

Customer service

Our call agents receive and respond to customer inquiries, complaints and requests for information or support. We offer solutions, fix problems and advise customers.

Order Taking And Processing

Our call agents handle incoming calls related to product or service orders, process payments and track deliveries. We support customers when purchasing or ordering over the phone.

Technical support

We guide customers through troubleshooting steps and strive to resolve issues in a timely manner. Our call agents with technical expertise assist customers who are experiencing technical difficulties with products or services.

Helpdesk support

These services involve troubleshooting IT-related problems, software problems or network disruptions. Our call agents advise you, offer solutions and refer complex problems to higher-level technical support if necessary.

Appointment

It is our pleasure to support customers in making appointments, for example for doctor's visits, service appointments or consultations. We manage calendars, book appointments and provide necessary reminders to customers.

Product information and sales

It is very important to provide potential customers with detailed information about products or services. We respond to inquiries, explain features and benefits, and can also conduct sales conversations to convert inquiries into sales.

Customer feedback
and surveys

Our agents collect customer feedback, conduct satisfaction surveys and gather valuable insights about customer experiences. The information can help companies improve their products, services and overall customer satisfaction.

Emergency hotlines

We can also operate emergency hotlines to provide immediate assistance in critical situations. Examples of this include medical helplines, crisis hotlines or technical support in emergencies.

Account management

We guide customers through troubleshooting steps and strive to resolve issues in a timely manner. Our call agents with technical expertise assist customers who are experiencing technical difficulties with products or services.
Inbound Services Team

The Inbound Services team

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With years of industry experience and a deep understanding of various sales techniques, our experts are equipped to handle all aspects of the sales cycle. From lead generation and acquisition to closing deals and building lasting customer relationships, you've come to the right place. By outsourcing your sales activities to us, you can focus on what you do best: developing exceptional products or services and driving innovation.

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