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Our Outbound Services

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Whether you need support during peak seasons or want to expand your sales efforts rapidly, our outsourcing services provide the flexibility to scale up or down according to your business needs. We are equipped to handle any volume of sales activities seamlessly.

Our Outbound Services

We Will Provide Quality Services

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Outbound services focus on proactive communication initiated by the call center to reach out to individuals or businesses.

Telemarketing

Our call agents contact potential customers to promote products or services, generate leads, and make sales. We engage in persuasive conversations, provide product information, and attempt to convert prospects into customers.

Lead Generation

We proactively reach out to your potential customers to gather information, qualify leads, and identify individuals or businesses interested in a particular product or service. We collected leads can be passed on to sales teams for follow-up.

Surveys And Market Research

We help you to conduct surveys to gather feedback, opinions, or market insights. We ask questions, record responses, and analyze the data collected to understand customer preferences, market trends, or gauge customer satisfaction levels.

Collections

Call center agents contact individuals or businesses with outstanding payments or debts to facilitate payment arrangements, negotiate settlements, or provide reminders. They aim to recover outstanding balances while maintaining customer relationships.

Appointment
Reminders

Unsere call agenten reach out to customers to remind them of scheduled appointments, service visits, or upcoming events. This helps reduce no-shows, improve customer attendance, and optimize scheduling efficiency.

Customer Follow-up

Call center agents contact customers after a purchase or service interaction to gather feedback, address concerns, and ensure customer satisfaction. They may also upsell or cross-sell additional products or services based on customer needs.

Loyalty Programs And Upselling

We inform your existing customers about loyalty programs, special offers, upgrades, or new products/services that might be of interest to them. Our Call Agents aim to retain customers, increase customer lifetime value, and encourage repeat business.

Customer Win-Back

Call center agents reach out to inactive or former customers to understand the reasons behind their disengagement and attempt to win them back. They may offer incentives, discounts, or personalized offers to encourage the customer to re-engage.

Market Surveys And Data Verification

We verify and update your customer contact information, gather market data, or validate customer details for business intelligence purposes. This helps maintain accurate customer databases and improves marketing targeting.
Outbound Services Team

The Team Of Outbound Services

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With years of industry experience and a deep understanding of various sales techniques, our experts are equipped to handle all aspects of the sales cycle. From lead generation and prospecting to closing deals and building lasting customer relationships, we’ve got you covered. By outsourcing your sales activities to us, you can focus on what you do best – developing exceptional products or services and driving innovation.

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Team Lead

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Supervisor

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Want to collaborate? Work With Us

We help customers and businesses get the products and services they want and need. We keep our clients companies in business with our talented problem solvers that combine the skills and technology needed to improve business performance and services that improves the quality of life for everyone.

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Contact Info

Gazmend Zajmi 149,10000 Prishtine

+383 49 968 800

[email protected]

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