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Our outbound services

Whether you need support during peak seasons or want to quickly expand your sales operations, our outsourcing services offer the flexibility to scale according to your business needs. We are equipped to handle any sales activities smoothly.

Our outbound services

We offer high quality services

Outbound services focus on proactive communication initiated by the call center to reach individuals or companies.

Telemarketing

Our call agents contact potential customers to promote products or services, generate leads and make sales. We conduct compelling conversations, provide product information and try to convert prospects into customers.

Lead generation

We proactively reach out to your prospects to collect information, qualify leads, and identify people or companies interested in a specific product or service. The leads we collect can be forwarded to sales teams for follow-up.

Surveys and market research

We help you conduct surveys to collect feedback, opinions or market insights. We ask questions, record answers and analyze the data collected to understand customer preferences and market trends or measure customer satisfaction levels.

Collections

Call center agents contact individuals or businesses with outstanding payments or debts to facilitate payment arrangements, negotiate settlements, or send reminders. Your goal is to collect outstanding amounts while maintaining customer relationships.

Appointment reminders

Our call agents contact customers to remind them of scheduled appointments, service visits or upcoming events. This helps reduce no-shows, improve customer attendance and optimize scheduling efficiency.

Customer tracking

Call center agents contact customers after a purchase or service interaction to obtain feedback, address concerns, and ensure customer satisfaction. They can also sell or add additional products or services depending on customer needs.

Loyalty programs and upselling

We inform your existing customers about loyalty programs, special offers, upgrades or new products/services that may be of interest to them. The goal of our call agents is to retain customers, increase customer lifetime value and encourage repeat business.

Customer recovery

Call center agents contact inactive or former customers to find out the reasons for their withdrawal and attempt to win them back. You can offer incentives, discounts, or personalized offers to encourage the customer to interact again.

Market surveys and data verification

We review and update your customer contact information, collect market data or validate customer data for business intelligence purposes. This helps maintain accurate customer databases and improve marketing targeting.
Outbound Services Team

The Outbound Services team

With years of industry experience and a deep understanding of various sales techniques, our experts are equipped to handle all aspects of the sales cycle. From lead generation and acquisition to closing deals and building lasting customer relationships, you've come to the right place. By outsourcing your sales activities to us, you can focus on what you do best: developing exceptional products or services and driving innovation.

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Would you like to collaborate? Work with us

We help customers and businesses get the products and services they want and need. We keep our customers' businesses in business with our talented problem solvers who combine the skills and technologies needed to improve business performance and services that improve the quality of life for everyone.

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Gazmend Zajmi 149,10000 Prishtine

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